One challenge that many nonprofits face today is the ability to capture and truly understand the time supporters are providing their organization. According to an IRS study, 85 percent of U.S. charities have little to no internal staff. Most organizations were run by volunteers in 2018. Nonprofits that do not have a formal process for keeping track of volunteer hours, measuring the impact of volunteer time, and optimizing their program based on data are missing out on a substantial opportunity.