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Jeff Brooks

Recent Posts by Jeff Brooks:

Design Your Fundraising for Older Eyes and See Your Revenue Rise

Life is full of transitions, most of them inescapable.

Like bifocals.

They’re inevitable once you reach a “certain age,” which is somewhere around 40.

Since the vast majority of your donors are even older, you can be sure they have presbyopia. Which is to say, they wear bifocals.

How About a Money-Back Guarantee for Donors?

In the commercial world, money-back guarantees are everywhere. They are a cost of doing business if you want to sell anything to anyone, and theyre increasingly gutsy. We see guarantees of double (even triple) your money back and other elaborate guarantees that might make you ask how those who make these guarantees stay in business.

Bullet Lists Can Drain the Life from Your Fundraising—or Pump Up the Energy—Here's How

Bullet points are normally a helpful tool for making what youve written more readable.

When you have several similar points you need to make, a bulleted list can: 

  • Introduce visual variety, which increases readability.
  • Turn what would have been a long paragraph into an easily scannable entry point.
  • Organize your thinking, thus making it more clear.
  • Lower the reading level of your copy. 

All good.

But let me show you a type of bulleted list that hurts fundraising results:

The Good and Evil Words of Fundraising

Fundraising has two magic words. One is enchanting, the other has sinister force to weaken your writing. When you control these two words, as I explore in my book, How to Turn Your Words into Money, you can wield wizard-like powers.

See What Thanking Donors Can Do for Your Fundraising

So often, our fundraising tests look too narrowly at something we do. Here's a test that didn't fall into that habit. You can read it in a great study by the Centre for Sustainable Philanthropy, Learning to Say Thank You (downloadable PDF).

Every Fundraising Appeal Should Include These Five Slants

Fundraising uses a style of writing that’s personal, repetitive, simplistic, old-fashioned, and just plain messy. Those from journalism school, academia, or business can be in for a shock.

But as I discuss in my book, The Fundraiser’s Guide to Irresistible Communications, the strange conventions of fundraising are the result of decades of experience, discipline, and head-to-head testing.

In the small space here, I’ll share five approaches that should filter into practically every piece of correspondence with your donors.

The Seven Cardinal Rules of Fundraising Writing

Fundraising is a funny profession. It requires you to learn a specific style of writing that's unlike any other you're likely to have learned—such as business writing, journalism, or grant writing.

Four Fundraising Traps and How to Avoid Them


Excerpted from How to Turn Your Words Into Money

Sometimes being a writer is like starring in a bad episode of The Twilight Zone. You're about to enter a dark forest to do something heroic. An old man appears from nowhere. He fixes you with bloodshot eyes and warns you the forest is full of traps. Traps, everywhere!

Using Guilt in Fundraising


Excerpted from How to Turn Your Words Into Money

It was bad enough that I thought throwing a dirt clod at Kevin would be fun. But I made it worse. A group of us were throwing rocks down a hillside, aiming at a rusty barrel at the bottom. It made a satisfying clang when you hit it. Good, clean fun. But you know how things can go with boys throwing rocks.

The Evil Cousin of Fundraising


Excerpted from How to Turn Your Words Into Money

How often have you read fundraising built on statements like these?

  • 31,000 children die from hunger every day.
  • There are 9,500 homeless people in our community.
  • 11,000 Americans die of cancer every week.
  • 2.7 million healthy cats and dogs are euthanized in the US every year.

These are meant to stir you to action by bowling you over with big numbers. The organizations seem to think, People will open their wallets once they know how big the problem is!

It doesn't work.

In fact, big-number fundraising is so bad it shouldn't be called fundraising. Fundcrushing is more like it. It's a force for evil, training people that charitable giving is for dummies. Fundcrushing spreads a message of apathy and hopelessness.

Let's look at some of the differences between the two approaches:

Fundraising Fundcrushing
You can change the world. Here's how. The problem is huge beyond imagining. Just look at those overwhelming numbers!
Meet this person you can help. Grasp the enormity of the problem.
Give because you can be part of the solution. Give because this problem is so big.
Feel empowered. Feel unimportant and guilty.

Fundcrushing discourages people from giving because it ignores two facts about human motivation:

  1. Facts don't move people to give. We give when we respond emotionally to a situation. Facts suppress emotions.
  2. People don't rise to action because a problem is big. They take action because they see a problem as solvable. Telling them the problem is big in effect tells them it's not solvable.

Most of your donors and prospects already know the problem you’re working on is big. The sad thing is that many people don't donate because they think giving is futile. They feel they can't make a difference.

That's our fault. Fundraisers have been hammering away at how big the problems are for so long, many people only know one thing about the world's problems: They're huge. They have no idea we could solve many of our problems if we would get involved.

Let me show you what I mean by fundcrushing:

Every year, 15 million hectares of rainforest are destroyed. That's more than a football field of forest every second. Permanently gone. With the forest go irreplaceable plant and animal species. More than 137 species go extinct every day. That's one every ten minutes.

A donor who reads this message would have to have an iron will to keep caring and stay involved in the cause. It's as if I said to you, "My dog died. Will you donate to save his life?"

If you want to move people to join you in solving this environmental problem, you need to tell a story or paint a picture of a solvable piece of it. Give them an opportunity to act heroically and make a difference:

The bulldozers are ready. They're parked on the edge of a patch of tropical forest that's about the size of the average American backyard. Several dozen gigantic trees stand waiting too. Each one is up to 200 feet tall, home to birds, mammals, insects, reptiles—including a very noisy troop of monkeys.

It will all be flattened in a matter of hours. Unless someone like you steps forward with the funds to halt the destruction.

A few years ago, New York Times columnist Nicholas Kristof wrote about the tepid international response to the humanitarian crisis in Darfur. He cited some now-famous research showing that people were far more charitable when told about a hungry little girl in Africa named Rokia than when told about a deadly famine that threatened millions.

Kristof realized that the reason the Darfur crisis was neglected was because it was huge. People couldn't care. He theorized there would be more response if Darfur had "a suffering puppy with big eyes and floppy ears."

He was right.

Every fundraising ask must have a puppy! Not necessarily an actual dog but someone whose story tells the story in a way that touches the heart. The way a puppy does. If you don't have that, you aren't really fundraising. You're just spreading words around, hoping they'll randomly catch people's attention. After I read Kristof's piece, I made a sign to remind myself to find the puppy in every fundraising message. Here it is:

You can download this image in color and sized to print on an 8-1/2" x 11" sheet at

Here's how you can change fundcrushing into fundraising:

  1. Offer bite-sized solutions the donor can afford. If you're talking to people likely to give $25, show them what they can accomplish with $25.
  2. Tell stories about individuals or issues at a scale they can grasp.
  3. Show a clear picture of the solution you want them to be part of.

That's how you win donors' hearts, minds, and donations. When you slam them with big numbers, you confirm the fear lingering in all our hearts: that we are not significant.

Don't do that to your donors. It's not nice. And it's not fundraising.

The preceding is a guest post by Jeff Brooks, author of The Fundraiser's Guide to Irresistible Communications as well as How to Turn Your Words Into Money. He has served the nonprofit community for more than 20 years, working as a copywriter and creative director on behalf of some of the best nonprofits of North America and Europe. His clients have included St. Jude Children's Research Hospital, CARE, The Salvation Army, Ronald McDonald House, World Vision, Feeding America, the American Cancer Society, and many more. He is deeply grateful to be part of an industry that makes the world a better place.