Last month, a colleague and I were on a call with a long-time GuideStar user. At one point, the user noted that she hated the new GuideStar Search, which we introduced last August.
I was stunned. How could anyone hate our new search? It's so much more powerful. So much more accurate. We beta tested it for nearly three months. The feedback when we launched the search was that people liked it, they really liked it.
Then I became concerned. If this user found the new search hard to use, how many other people did as well?
Fortunately, I had an answer:
There's a how-to video. It's at the top of this post. If the video doesn't answer all of your questions, visit the GuideStar Help Center. Enter "GuideStar search" in the box at the top of the page to find tips and links to resources—including the video—to help you get the most from our search.
We still love the new GuideStar Search. We want you to love it, too. We really do.
The preceding post is by Suzanne Coffman, GuideStar's editorial director.