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Why We Need to Stop Asking “What Do You Do?”

Why We Need to Stop Asking “What Do You Do?”A while ago, while I was seeking input for a post on how we can all be more disability-inclusive, a colleague mentioned that we should drop the get-to-know-you question “What do you do?” because people with disabilities face significant employment discrimination, and this question is often a painful reminder of that. Another colleague of mine who is brilliant and talented and hilarious and wheelchair-enabled told me she spent seven years searching before someone hired her. I can imagine all the times during those seven years when people asked her “What do you do?” and how she must have felt. This has made me think of the “to-do” culture that we have and how it’s been affecting our work.

I learned a few years ago, through my participation in the German Marshall Memorial Fellowship, that the US has a default “To-Do” culture. The first thing we ask someone we meet is about what they do. Actions, in our culture, define us. For other cultures, though, are more of a “To-Be” culture, and you are defined less from what you do, and more from who you are:  Your relationships, your family history, your beliefs, your passions, your haircuts, etc.

In my Vietnamese culture, for example, the first question you ask someone you just met is usually not about their profession, but “que cua ban o dau?” which translates roughly into “Where’s your home village?” This then may lead to questions about the local food specialty of that village, whether you know-so-and-so from that village, and why you left the village, etc. I learned that in some parts of the world, the standard icebreaking question is “Which church bell did you hear growing up?” Even in certain parts of the US, “Which high school did you go to?” may be more prevalent as an opening question than “what do you do?”

So what does this have to do with our work? A lot, as it turns out. Considering the diversity of the people we work with in this sector, this balance between the To-Do culture and the To-Be culture is critical, as it affects every aspect of our work and how effective we can be. So much of the frustration we have—especially frustrations felt by marginalized communities—may be attributed to the fundamental lack of understanding of these two polarities, and to the dominance of the To-Do culture. “What do you do?” by itself is not the issue. But it is a manifestation of a more pervasive philosophy that defines and values people based on actions, often overlooking who they are and the strengths they bring.

Here are examples of how this ingrained philosophy affects elements of nonprofit work, and why we may need to shift the balance over to To-Be:

Hiring and Promotions: I got asked at an event recently why there are so few people of color in leadership. There are tons of systemic issues, including our inequitable hiring practices, implicit biases, thoughtlessly-done recruiting where people reach out to people they know and those tend to be similar in race, etc. But a huge reason may have to do with this dissonance about what is valued, especially in senior positions. We prioritize To-do, and not necessarily to-be, so we focus on people we think can “do” stuff, not those who “are” the right individuals to hire and to promote. This often works in the short run, hiring and promoting those with technical skills to do things. But in the long run, these individuals may not have the relationships, personal experience, language, deep cultural awareness, or other factors necessary to be effective at their job.

Board development: The same as with hiring staff, we default to the To-Do philosophy when recruiting board members. What can people do for us? We need a lawyer to do legal stuff. We need an accountant to do accounting stuff. Of secondary importance for many boards, for example, is prioritizing that someone “is” something critical to the mission, let’s say a board member who has personally experienced whatever societal challenge—homelessness, poverty, accessibility—the nonprofit is addressing. Meanwhile, our agendas are focused on action items that we must get through. Rarely is there time for “being,” where we can focus on relationships, where people can get to know one another. We shoe-horn that part into the first few minutes of a couple of meetings or a retreat, and then abandon it to focus on actions. And we wonder why our boards are not diverse. Maybe it’s because many people from diverse communities come from a To-Be culture, where relationships are the most important part, and actions do not happen until connections are strong. If we don’t understand this, we will likely continue struggling to get diverse candidates on our boards.

Client services: Even in our work with clients, we have been trained to prioritize actions. I remember calling up parents of kids in our after-school program. Many would go on and on for thirty minutes about everything: their kids, their homeland, their health problems. They asked me to talk about myself too. I remembered getting flustered and impatient on one such call, wondering how I’m ever going to get through the rest of the list. In this instance, getting the list done is the most important thing, as we are all trained. But why should it be? When I relaxed and started trying to see people as who they are, and not just a bunch of phone calls I needed to make, all sorts of great things happened. Sure, the calls took longer. But the parents came to the programs more. They responded faster. They asked more questions. They volunteered more. They complimented by hair. When we focus on being, and not just doing things, services often become better and it fosters a sense of community.

Strategic planning: Strategic planning is all about doing stuff. However; many strategic plans end up as door stops and the butt of hilarious nonprofit jokes. But maybe so many are useless because they are too focused on what we must do. We should take the opportunity to think about what we are and must be. Maybe more of us need to insert an element of “strategic being” into our strategic planning process, where we spend time reevaluating our role in the community and whether we are still adding value and how our presence is affecting other nonprofits and the people we serve. These questions may lead to wondering if we need to merge or even close. I would argue this is equally as important as answering what we’re going to continue to do for the next three years.

Community engagement: Community engagement is often done so poorly in our sector, and a huge reason may be because we prioritize this To-Do philosophy. Please fill out this survey. Attend this summit. Put these dots on the easel paper. These things, all focused on doing things, miss the entire point of community engagement, which is to build relationships. Our To-Do culture makes it seem like we’re doing community engagement well if we can check off a few items on our list. Effective community engagement, though, focuses on being. This takes time and it takes a lot more resources, as it must be ongoing and consistent, not the one-time summits and actions that we are used to.

Grantmaking: So much of grant funding is determined by what organizations do, represented by the budget, the program description, the logic model. On occasion, a small question is thrown in as an afterthought: Tell us why you are uniquely qualified to do this work, or how is your organization connected to the community you serve? Why aren’t those questions equally as important as the budget or project description? We need to rethink these questions, and our approaches to them, because the default to-do mentality has been putting marginalized-communities-led organizations at a disadvantage for funding. If we’re tackling disability rights, for example, shouldn’t we value an organization that is from and led by that community over one that simply has a better written application?

The To-Do philosophy has had an oversized influence on our sector and our overall culture. It can be argued that the overemphasis on actions and not relationships is one of biggest barriers to diversifying our teams, our boards, our donor base, our collaborations, our grantees. It may also be preventing us from solving many of society’s challenges. This is not to say that the To-Do culture is not important. But to be effective at our work, especially when our work involves so many diverse cultures, we have to understand the weaknesses of this philosophy and bring some balance.

In some ways, we have started doing some of this shifting towards a more To-Be philosophy; for example, through the emphasis on storytelling, adaptive leadership, qualitative data, etc. We all need to reexamine how this plays out not just with the above elements, but also communications, community outreach, donor cultivation, program evaluation, office culture, etc. We can no longer just focus on what we do, but who we are as professionals, and as a sector.

This will take some time to do. Or to be. But a simple thing we can be right away is more aware of how this plays out in our daily interactions. Next time you meet someone new, try to be conscious of your sudden and highly reinforced habit of asking them “What do you do?” It’s not that this question is bad and we should never ask it. But maybe try a different question. Like “Where do you call home?” or “What’s your favorite food?” or “What’s your story?” or “How do you spend your time?” You’ll probably at least get more interesting answers, and our world will be better for it.

Why We Need to Stop Asking “What Do You Do?”Vu Le's column, Point of Vu, appears montly in the GuideStar Blog. The preceding is a cross-post of a March 6, 2017, article from his blog, Nonprofit with Balls. Vu Le is a writer, speaker, vegan, Pisces, and the executive director of Rainier Valley Corps, a nonprofit in Seattle with the mission of developing and supporting leaders of color to strengthen the capacity of communities-of-color-led nonprofits and foster collaboration between diverse communities to effect systemic change.



Topics: Grantmaking Diversity Nonprofit Sector strategic plan